Frequently Asked Questions
Everything you need to know about your Ebonyline beauty experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US, while expedited options are available at checkout for faster delivery.
What is your return policy for hair products?
Due to hygiene standards, we accept returns on unopened and unused products in their original packaging within 14 days of delivery. Used hair items cannot be returned.
Are the wigs and hair extensions 100% human hair?
We offer a variety of options including 100% human hair, human hair blends, and high-quality synthetic fibers. Please check the specific product description for material details.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement if you need to make any changes.
Do you offer international shipping?
Yes, Ebonyline ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal.